Refund Policy

1. Introduction

At MLMPortal.in, we strive to provide the highest quality MLM software solutions and ensure complete customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed for our software services.

We believe in transparency and fairness, which is why we offer a comprehensive refund policy that protects both our customers and our business.

2. 30-Day Money Back Guarantee

Guarantee Coverage

We offer a 30-day money-back guarantee on all our MLM software plans, starting from the date of purchase.

Eligibility Criteria:

Refund request must be made within 30 days of purchase
Software must not have been customized or significantly modified
No major technical issues reported and unresolved
All login credentials and access must be returned
Refund request must include valid reason for dissatisfaction

Non-Refundable Items:

Custom development services already performed
Third-party integration costs
Domain registration and hosting fees
SSL certificate costs
Any services already rendered and utilized

3. Software Service Refunds

Eligible for Full Refund

• Service not delivered as promised
• Major technical issues unresolved
• Service cancellation before deployment
• Duplicate payment processing
• Billing errors on our part

Not Eligible for Refund

• Change of business requirements
• Non-usage of activated services
• Custom work already completed
• Third-party service costs
• Services beyond 30-day period

4. Service Cancellation Policy

Important: Service cancellations must be requested in writing via email to support@mlmportal.in

Cancellation Timeframes:

Service Period	Refund Amount	Processing Time
Within 30 days	100% refund	7-10 business days
31-60 days	50% refund	10-15 business days
61-90 days	25% refund	15-20 business days
After 90 days	No refund	Service credit only

5. Refund Process

Step-by-Step Refund Procedure

Submit Refund Request

Send email to support@mlmportal.in with purchase details and reason for refund

Request Review

Our team reviews your request within 24-48 hours

Approval & Processing

If approved, refund is processed within 7-10 business days

Confirmation

You receive email confirmation once refund is processed

6. Special Cases

Custom Development Projects

Custom development work is billed in milestones. Refunds are only available for incomplete milestones not yet started. Work already completed is non-refundable.

Technical Issues

In case of technical issues, we first attempt to resolve them. If unresolved after reasonable attempts, a full refund will be provided for the affected service period.

Promotional and Discounted Plans

Services purchased under special promotions or discounts may have modified refund terms as specified during the promotion period.

7. Payment Methods & Refunds

Refund Method by Payment Type:

Credit/Debit Cards

Refund to original card (5-7 business days)

Bank Transfer

NEFT/IMPS to bank account (3-5 business days)

Digital Wallets

Refund to wallet account (1-2 business days)

UPI Payments

Refund to UPI ID (1-2 business days)

8. Contact & Support

Refund Related Queries

Email: refunds@mlmportal.in

Phone: +91 9876543210 (Refund Department)

Response Time: 24-48 hours for refund queries

Required Information for Refund Requests:

Order ID/Transaction Reference Number
Purchase Date and Amount
Reason for Refund Request
Contact Information
Payment Method Details

9. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We will make reasonable efforts to notify customers of significant changes.

Update Notification

Customers will be notified of policy changes via email and website announcements. Continued use of our services after changes constitutes acceptance of the modified policy.

10. Legal Compliance

This refund policy complies with Indian consumer protection laws and e-commerce regulations. For any disputes, the jurisdiction will be Kolkata, West Bengal, India.

Legal Notice: This policy is part of our Terms of Service. By using our services, you agree to this refund policy. For legal inquiries, contact legal@mlmportal.in

Policy Summary